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Dementia Friendly Bergen County


Needs Assessment


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SHIP – Medicare enrollment

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Speakers Bureau Directory


Bergen County Designated Age Friendly County

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Strategic Plan on Aging 2022-2024


Bergen County Division of Senior Services

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Division of Senior Services

Mission: Bergen County Division of Senior Services (DSS) was established in 1966 under Federal Legislation of the Older Americans Act. It is the primary planning, coordinating, and funding agency for senior programs and services, promoting the well-being, health, and independence of Bergen County’s 220,000 older adults. The Division targets especially those vulnerable and in greatest social and economic need and prepares for the rapid growth of the senior population and the continued increase in longevity and diversity. As the lead agency for the Bergen County’s Aging and Disability Resource Connection (ADRC), and designated Area Agency on Aging (AAA), the Division helps older adults, individuals with disabilities over the age of 18, and caregivers access the complex, long-term care, community-based, health and human services.

Get Help: If you need help and you are:

  • an adult 60 years of age or older
  • an adult with a disability 18 years of age or older
  • a family member - a caregiver - human services or healthcare professional

1. Call 201-336-7400 or 1-877-222-3737

2. If you would like a call from one of our Information and Assistance Specialists, please send an email to our Aging Specialists at

- or -

Click here to join our mailing list

Division of Senior Services Units and Programs

Service Directory for Seniors and Caregivers


Data and Reports

In an era where data drives decisions, our collection of reports and datasets serves as a crucial resource for understanding complex phenomena and informing strategic planning across various domains. These reports, supported by extensive datasets, offer in-depth analyses, reveal emerging trends, and provide actionable insights that cater to professionals, researchers, and the public alike.

Most of the reports are designed to be interactive, allowing users to explore the data in a dynamic and intuitive manner. With these reports, you can:

Select and Drill Through Data Points: Easily click on specific data points to dive deeper into more detailed information. For example, selecting a particular demographic group will reveal detailed insights specific to that group.

Apply Filters: Customize your view by applying various filters. You can filter the data based on different criteria such as age groups, geographic locations, types of services needed, and more. This feature enables you to tailor the data to meet your specific informational needs.

Dynamic Visualizations: Enjoy a range of interactive charts and graphs that update in real-time as you make selections. These visualizations help to clearly convey trends and patterns within the data, making it easier to understand and analyze.

User-Friendly Interface: The report’s user-friendly interface ensures that you can navigate through the data effortlessly, enabling you to focus on gaining valuable insights without the hassle of complex operations.

Area Plan Service Report

The latest Area Plan report unveils crucial information and strategic directions aimed at enhancing the quality of life for our community. Drawing from comprehensive analyses, this report emphasizes the critical needs and priorities identified within our aging population. Key areas of focus include improving access to services and expanding community-based support networks. Notably, the report showcases innovative programs and initiatives that have demonstrated significant impact, paving the way for sustainable, age-friendly communities.

Click here to view the report

The U.S. Census Data Report

The U.S. Census data report provides an insightful exploration into the demographic trends and characteristics of the older adult population. Highlighting data from the most recent census, these reports present a detailed analysis of age distribution, socio-economic status, living arrangements, and health care needs among older adults in Bergen County and New Jersey. The findings reveal notable trends, including an increase in the population aged 60 and 65 and older, diverse living environments, and evolving care requirements. Through interactive Power BI visualizations, users can engage with the data to uncover the dynamics of our aging society and the implications for policy, services, and community planning.

Click here to view The U.S. Census Data Report 60+ Population by City

Click here to view The U.S. Census Data Report 65+ Population by City

Click here to view The U.S. Census Data Report New Jersey 60+ Population by County

Needs Assessment

The Needs Assessment Survey, conducted by the Bergen County Division of Senior Services, is designed to gather feedback from older adults, caregivers, and service providers. The primary purpose of this survey is to understand the needs and preferences of these groups to inform and develop the Division's strategic plan on aging 2025-2027 and to support Bergen County's Age-Friendly initiative. The insights gained from the survey will help enhance services, address gaps, and ensure a comprehensive approach to support the aging population in Bergen County effectively.

Click here to view the seniors and people with disabilities needs assessment survey results
Click here to view the caregivers needs assessment survey results
Click here to view the service providers needs assessment survey results

Wellness Check Program

At approximate pre-specified hours, you will receive a free daily phone call from the Bergen County Wellness Check Program to check on your well-being. The call will begin with the following prerecorded message: “This is the Bergen County Wellness Check Program. If you are OK please press '1'.”

When you become a participant in the program, you will be asked to identify friends or family who may assist you in an emergency. When the system cannot make contact with you, it will call the relative or friend you have designated. 

If your telephone line is busy or there is no answer, the system will call back one more time after four (4) minutes. If there is no answer or the line stays busy, your contact will automatically be notified to check on you.

The system will only respond to touchtone telephones or through a TTY, a device for the deaf and hard of hearing.


If you would like to enroll in this program, please complete the application and forward it to the address specified on the form. You will receive a phone call prior to your first call to let you know your application has been processed.

If you have any questions, please feel free to call the Division of Senior Services at (201) 336-7400. 

Division of Senior Services Advisory Council

The Advisory Council advises the Bergen County Division of Senior Services on all matters of planning for older adults. The primary purpose of the Council is to carry out the objectives and intent of the Older Americans Act, assuring full participation by older adults and by the community in developing a program of services for Bergen County residents aged sixty and over.

The Advisory Council reviews Area Plan Contract programs, recommends new services, participates in planning, participates in public hearings, recommends public information techniques, and acts as an advocate for older adults in the community.

Advisory Council membership represents a cross section of the population of Bergen County, with older adults making up most of the council. Members include representatives of aging services organizations, individuals from the private or corporate sector, and advocates for services for older adults and caregivers.

For information on membership in the Advisory Council, please contact the Division of Senior Services at 201-336-7416 or email:

Bergen County Division of Senior Services supports and promotes diverse and inclusive communities, and does not discriminate based on age, color, creed, gender, gender identity, mental or physical disability, national origin, political affiliation, race, or sexual orientation in its provision of services or employment practices.

Bergen County Division of Senior Services maintains policies including the following: Non-Discrimination Policy, Termination Policy, Wait List Policy, Grievance Policy and Procedures, Donation Policy, and Privacy Policy. Copies of the policies are available by calling 201-336-7400 or by email at

Services funded under the Bergen County Division of Senior Services Area Plan Contract (APC) are provided free of charge, but donations are accepted. Services will not be denied if a donation is not provided. Donations are used to expand services, programming, and outreach throughout Bergen County.

Contact us

Lorraine Joewono


Phone: 201-336-7400 • Fax: 201-336-7424

Email Senior Services

 Bergen County Department of Human Services

One Bergen County Plaza  • 2nd Floor • Hackensack, NJ 07601-7076

Phone: 201-336-7474 • Fax: 201-336-7450

Hours: 8:30 am - 8:30 pm (varies by division)