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E-Child Care (ECC) Parent Information

E-Child Care or ECC is the automated system, using either a telephone or a swipe machine, which records children's attendance and then generates payments from that information to the child care provider.  The parent is responsible for reporting the attendance of their children while providers are responsible for monitoring the ECC Provider Web Portal to ensure payment is received.

Parent ECC Responsibilities:

  1. Parent must activate their EBT/ECC card immediately.
  2. Parents must start swiping your child(ren) daily attendance at your child care facility.
  3. It is the parent’s responsibility to swipe or call in child(ren) attendance daily to verify days and hours of care.
  4. Parent must swipe “absent” and “sick”>days from home if possible.  If not possible, enter through swiping and child care facility as this may affect payment to provider.
  5. Failure to do may result in underpayment, non-payment or termination or child care services.

 

e-Child Care Swipe Card Customer Service: 1-800-997-3333

Call 24 hours a day, seven days a week if:

  • You need to activate your card;
  • You have forgotten your PIN;
  • You need a new or replacement card; or
  • You need other card-related assistance.

 

 EBT/ECC Card Activation  and Usage Instructions

 

 

Parent Repayment Agreement – Child care subsidy cannot be authorized unless parent/applicant has either repaid the outstanding balance or established and complied with a parent repayment agreement approved by the Office for Children.  Failure to establish and comply with the parent repayment agreement may jeopardize parent/applicant’s child care subsidy.  Parents are expected to make timely payments that are outline in the parent repayment agreement.  Failure to do so could lead to possible termination from the child care subsidy program.  Office for Children accepts cash, check, money orders and all major credit/debit cards (Visa, Master Card, and Discover Cards).

Provider’s Daily Co-Payment – Parents are responsible to make payment of the co-payment amount determined by the CCR&R.  Parents are also responsible for all child care provider costs in excess of the maximum allowable payment for which the parent/applicant is eligible.  Failure to do so could lead to possible termination from the child care subsidy program.

Contact Us

Julie O'Brien

Director


Office for Children

One Bergen County Plaza  • 2nd Floor • Hackensack, NJ 07601-7076

Phone: 201-336-7150 • Fax: 201-336-7155

Email Office for Children

Office Hours: 

Monday through Friday: 8:30 a.m. – 5:00 p.m.

Call if you need an appointment before or after office hours.

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