Social Service Assistant - County of Bergen Department of Human Services – Division of Disability Services

Under direction, performs paraprofessional work involved in the operations of a social service program Meals-on-Wheels; gathers and records significant social, financial, and pertinent information about their clients and/or implements selected aspects of the program; does other related duties as required.

Knowledge and Abilities:

• Interview clients and gather necessary program information.
• Conduct assessments and re-assessment to determine program eligibility.
• Coordinate meal services and deliveries.
• Maintain client data in database.
• Generate monthly reports.
• Provide case management and referrals to other social agencies in the community.
• Survey program participants on an annual basis to assess program satisfaction and effectiveness.
• Perform community outreach.
• Review and maintain program records and files.
• Contact and preserve cooperative relationships with other social agencies.
• Collaborate with social agencies to provide information and resources concerning nutrition.
• Maintain consistent communication with program participants.
• Assists in projects for the agency and gathers other routine data as needed.
• Responds to telephone inquiries regarding Meals-on-Wheels program in a timely manner and ensures information received is accurate.
• Fields incoming telephone calls from clients to suspend/resume service.
• Handles client comments and complaints calmly and politely; ensures that client issues are sufficiently resolved.
• Performs other tasks and duties as assigned by supervisor.

Schedule:

• Full-time

Education Requirements:

• Completion of at least 60 credits from an accredited college or university.

Other Requirements:

• Bilingual language skills a plus.
• Valid NJ Driver’s License.
• Experience and knowledge working with individuals with disabilities.
• Basic computer proficiency.
• Exemplary time management and organizational skills.
• Excellent verbal and written communication skills.

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